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• Help Desk
• Answers To Frequently Asked Questions
• Our Guarantee
• The Vantage House Story
• The Vantage House Approach
• Testimonials From Our Customers

How to get in touch with Vantage House:

Note: When calling or faxing us from outside the UK, you will need to check the country dialling code for the UK from your country and also omit the "0" (in brackets).

We want you to to be totally satisfied with the products you buy from us and trust our knowledge and expertise in the chocolate and confectionery industry.

Our after sales service is very comprehensive and our team works closely with the manufacturers to produce fast, on target results.

We value our clients feedback a great deal and feel it is very important to ensure our service is helpful and that our clients are happy with their machines, moulds or equipment.

For this reason, we are including some comments from our customers that reflect how they feel about our service and products. These are taken from letters, faxes and e-mails that we have received.

Feel free to e-mail / fax or write to us to comment about your machinery and the service we have provided.

• Testimonials regarding Vantage House Products & Service

• Testimonials regarding ChocoMa Machinery

• Testimonials regarding Hacos Machinery

• Testimonials regarding Prefamac Machinery

• Testimonials regarding Savage Bros Machinery

About Our Products & Service

"Dear Sophie, many thanks for your reply - THANKS for being so communicative and thorough." Jo Sanders-Fennell

 

"Thank you for your courtesy and help. It's nice to know the age of customer attention hasn't completely disappeared. I look forward to receiving the moulds and seeing my new creations! Thank you again." Mrs Morrison

 

 

"Having received the chocolate moulds and having used them they are excellent. I just hope my family appreciates the effort! Many thanks again for your excellent service. Mr Anthony Stewart

 

"Sophie. thank you for your e-mail. I think that it is most professional and out of all the international companies that I deal with, you are the only one that has ever followed up." Mr Wayne Sher, New Zealand

 

"Designing my own (custom) chocolate mould was made easier with the professional guidance and help I have received from Sophie Wehr at Vantage House - I'm extremely happy with the results achieved from the moulds I have purchased and look forward to buying more in the future"  - Mr Justin Childs, Durley House Hotel, Sloane Street, London

 

 

"I am writing in response to my recent order and wanted to let you know how pleased I am with everything. I worked for my many months with Sophie Wehr on this project, which at times was very difficult. Since I am in the States, we had to keep in constant communication. Ms. Wehr spent so much time answering specific questions and forwarding information to me that I really don't know what I would have done without her.

When my order was well on it's way, she kept me informed of every aspect. I have never had to deal with an international shipment and she made everything so much easier. I would recommend to anyone who is in need of confectionery items and equipment to seek out your company. You not only were able to provide me with the necessary items but excellent customer service as well. Thank you. I also want to extend a very big thank you to Ms. Wehr. - Elizabeth Hulme - Bon Bon, Chicago, USA

 

"You've given me more information than all I've managed to get from endless months of surfing the net. Thanks a million." Mr Olu Ogunsakin

"Many thanks for your help and professional service" - Mr James McClearhy, The Arran Chocolate Factory

"Excellent Service and extremely fast response to orders." - Mrs P Stott, The Cocoa Bean

"My Egg moulds arrived the next day - Very speedy! The online Ordering Form was really easy to use. It makes things a lot quicker and simpler. Thanks!" -  Ms D Bates - No-Nuts

"Thank you very much for your prompt and thorough responses to my enquiries.  I am VERY impressed by your service, by your product selection, and by your overall pricing.  In fact, I find your service and selection so much better than any distributor I've found and there are many small tools and larger items that I will require over the next two years (temperers, enrobers ...)" - Mr T Winand

Regarding our Belgian Chocolates Book & moulds:

"Many thanks for the superb Belgian Chocolate book & all the moulds which will give me a great base to start with. I am really delighted!" - Mrs Twdell, Truffles By J

"I have purchased the Chocolate Book by Roger Geerts through your site and am extremely satisfied with it.It is definitely a must for every Chocolatier." - Mrs Soraya Islam